The Connections Outpatient Centers virtual intensive outpatient programs (IOPs) are state-based programs. While the programs are held virtually, all participants must reside in the state in which the program is held.
Physical Location During Sessions
When a patient virtually signs on to participate in a session, they must be physically located in Florida or Tennessee, depending on which program they are participating in. Connections of Florida patients must be located in Florida, and Connections of Tennessee patients must be located in Tennessee. This means that even if a patient’s home address is in the appropriate state, they cannot be physically located in any other state while actively participating in the session.
The location of participants will be verified at the beginning of each session. Patients will be required to provide the address of their location.
If patients have traveled outside of their home state during programming hours, they will not be able to participate that day.
Why Location Is Important
The physical location of participants is important in managing safety risks. For example, if a wellness check or emergency system needs to be sent to a patient, it is necessary to have the verified location of the patient.
Confidentiality
Patients must be in a space that allows for confidentiality. They should be alone and ideally using headphones. Please note that headphones are not required if the individual is in a private space away from anyone who could potentially overhear any part of the conversation.
Patients must also be in a set location during sessions. They cannot be traveling in any capacity, whether in a car or other mode of transportation.
These guidelines are in place to ensure that all patients are benefiting from the treatment process without distraction and without placing themselves or their peers at risk for breaching confidentiality.
Visibility
Patients are required to be visible for the entire duration of group sessions. This means that they must have camera capabilities, and their cameras must remain turned on at all times.
Attendance
Patients are expected to attend all virtual IOP sessions. If they are going to be absent, it is their responsibility to report that absence. If a patient is not in attendance and has not reported their absence, a member of our staff will follow up with them.
If a patient logs off in the middle of a group or does not return after a break, there will be a point person in place who will call the patient to confirm that they are safe. If the patient cannot be reached, the point person will follow the program’s policies related to triggering a wellness check.
If a patient misses more than three consecutive days of the program, they will be at risk for being administratively discharged.
More Information
All policies are thoroughly reviewed with patients. If you have any questions about the information provided here or about any of our policies, we encourage you to contact us.
